Imprint

Contact details of the Complaints and Arbitration Centre for Insurance Mediation:
If you have cause for complaint in connection with insurance brokerage, you can contact this out-of-court complaints and arbitration body (ombudsman):

Versicherungsombudsmann e. V.,
P.O. Box 080632, 10006 Berlin,
Telephone: 0800 3696000Fax: 0800 3699000
E-Mail: beschwerde@versicherungsombudsmann.de
Homepage: www.versicherungsombudsmann.de

Compliance
Compliance protects the company and its employees

Compliance means adhering to legal regulations and internal company standards of behaviour. The aim of compliance regulations is to protect employees and the company from harm. They form the basis of our daily actions and apply to all employees, including managers and managing directors.

Our employees are continuously informed about our compliance regulations and receive personal counselling on request. Information from employees or outsiders about possible misconduct, potential violations of the law or criminal offences such as corruption is investigated with great care and treated confidentially.

You can reach the DERTOUR Group compliance team by e-mail here.

Behavioural principles for respectful cooperation

Our principles of behaviour are characterised by integrity and loyalty: We abide by the law, compete fairly and are a reliable partner for our customers and business partners. As the tourism division of REWE Group, the Group's standards of behaviour are decisive for us. These are set out in the REWE Group Code of Conduct and are equally binding for the DERTOUR Group. The Code of Conduct contains principles for our behaviour in business transactions and in our dealings with one another. It provides us with orientation and is at the same time an obligation for all those who work on behalf of REWE Group.

You can find more information on compliance and the REWE Group Code of Conduct here here.

With the Hintbox it is particularly easy to submit compliance notices - and also anonymous on request. The new tool also enables smooth, data protection-compliant communication between whistleblowers and the responsible individual compliance departments within REWE Group.

However, people who wish to submit compliance reports without using the digital tool can continue to contact the REWE Group's "Ombudsman".

Ombudsman of the REWE Group

REWE Group has appointed the Munich-based lawyer Andreas von Máriássy as an external ombudsman. Employees, customers and business partners of REWE Group and DERTOUR Group can contact him personally and anonymously if they wish to submit a compliance report or are looking for a neutral contact person who is obliged to maintain confidentiality. The service is free of charge for the whistleblower and can be contacted in German and English.

Ombudsman:

Andreas von Máriássy
Altheimer Eck 13 / II
80331 Munich
Email: mariassy@rae13.de

Complaints about human rights or environmental risks or breaches of duty
Our complaints procedure for the Supply Chain Due Diligence Act (LkSG) guarantees a trustworthy and transparent approach to dealing with complaints about violations of human rights or environmental obligations. Suspected cases of e.g. forced labour, child labour, discrimination or the harmful contamination of soil, water and air as well as harmful noise emissions and excessive water consumption that are related to the DERTOUR Group can be reported. Complaints can be submitted digitally by employees and external parties via the DERTOUR Group complaints channel as part of the REWE Group - also on request. anonymous.

Customer complaints, for example about the quality of DERTOUR Group products and services, are not considered complaints about human rights or environmental risks or breaches of duty. For this, please contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspected human rights or environmental risks or breaches of duty. Whistleblowers must not suffer any disadvantages as a result of submitting complaints in a professional context. The complaints procedure follows a defined process, which is also described in the Rules of procedure is recorded. Impartial action is guaranteed at all times, the parties involved in the proceedings are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation