𝘋𝘦𝘳 𝘉𝘪𝘭𝘥𝘴𝘤𝘩𝘪𝘳𝘮 𝘷𝘰𝘭𝘭𝘦𝘳 𝘡𝘢𝘩𝘭𝘦𝘯, 𝘥𝘪𝘦 𝘋𝘦𝘢𝘥𝘭𝘪𝘯𝘦 𝘪𝘮 𝘕𝘢𝘤𝘬𝘦𝘯, 𝘥𝘪𝘦 𝘦𝘳𝘴𝘵𝘦 𝘛𝘢𝘴𝘴𝘦 𝘒𝘢𝘧𝘧𝘦𝘦 𝘭ä𝘯𝘨𝘴𝘵 𝘬𝘢𝘭𝘵. This is often what the start of a new week looks like. While everything looks routine outside, behind the scenes things are in full swing.

When you think about the work of a THE BUSINESS Solutions Key Account Managers, many people first think of the big buzzword: RFP - Request for Proposal. But what actually happens 𝗱𝗮𝘃𝗼𝗿𝗿 𝘂𝗻𝗱 𝗱𝗮𝗻𝗮𝗰𝗵? What happens behind the scenes before the final offers are „on the table“?

The truth is: The path to a successful conclusion begins long before the actual RFP.

We check 𝗥𝗮𝘁𝗲𝗻𝗹𝗮𝗱𝘂𝗻𝗴𝗲𝗻 for the negotiated company rates and then analyse the details - because this is where we decide whether we have not only met our customers' expectations, but exceeded them. In 𝗥𝗲𝘃𝗲𝗶𝗲𝘄-𝗧𝗲𝗿𝗺𝗶𝗻𝗲𝗻 with our customers, we have intensive discussions in which we not only talk about results, but also about 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗰𝗵𝗮𝗳𝘁 𝘂𝗻𝗱 𝗩𝗲𝗿𝘁𝗿𝗮𝘂𝗲𝗻. We listen, understand needs and sometimes also unspoken expectations.

And then comes 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝘀𝗰𝗵𝗲 𝗩𝗼𝗿𝗯𝗲𝗿𝗲𝗶𝘁𝘂𝗻𝗴 𝗱𝗲𝗿 𝗻𝗲𝘂𝗲𝗻 𝗦𝗮𝗶𝘀𝗼𝗻. This is not just about price trends and products, but about visions:
✏️ What trends are shaping the market?
✏️ How can we grow together - with customers, partners and hotel chains?
✏️ Which solutions create real added value for the future?

These moments are often invisible to outsiders - but they also take up a large part of our work. It is the mixture of analysis, strategy and genuine relationship management that makes the difference.

In the end, key account management is not just a job. It is 𝗩𝗲𝗿𝗮𝗻𝘁𝘄𝗼𝗿𝘁𝘂𝗻𝗴 𝗳ü𝗿 𝗹𝗮𝗻𝗴𝗳𝗿𝗶𝘀𝘁𝗶𝗴𝗲 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗰𝗵𝗮𝗳𝘁𝗲𝗻, which goes far beyond numbers. 🎯